Terms and Conditions

§ 1 Operator of the PUMA Online Shop and the Validity of these General Terms and Conditions

The PUMA Online Shop is operated by PUMA Europe GmbH (PUMA Way 1, 91074 Herzogenaurach, Germany). The PUMA Europe GmbH is registered at Amtsgericht Fürth, HRB 14539. Managing Directors: Martyn Bowen, Georg Stammen

Only these terms and conditions apply to the sale of merchandise by us. Any other terms and conditions will only apply if they have been accepted by us.

We sell merchandise solely to end users and only in normal household volumes.

§ 2 Contract Closure

2.1 contract closure regarding standard products

The presentation of our merchandise invites you to submit a purchase offer in the form of an order. Clicking the "Send order" button in the last stage of the ordering process issues a binding order for the products you have placed in the shopping basket. As soon as your order has been received by us, you will receive an automatically generated order confirmation by email. This confirmation does not yet represent a binding purchase contract. The purchase contract only comes into effect with the delivery of the merchandise.
Contractual partner:
PUMA Europe GmbH
PUMA Way 1
91074 Herzogenaurach

2.2 contract closure regarding personalized products

After you have placed your order for a personalized product, we will send an order confirmation to you by E-Mail. When you receive this order confirmation, your order is accepted and a binding contract of sale is concluded between you and us.

§ 3 Accepting the Order

An order that is binding for you comes into effect when all of the data necessary to complete the contract has been entered, you have confirmed acceptance of these terms and conditions and you have clicked the "Send order" button. Up until the moment you click this button, you can change your order and the data associated with your order at any time.

We reserve the right to accept an order. The decision is made at the discretion of PUMA Europe GmbH. If an order is not executed, we will inform you immediately by email. The confirmation of receipt does not constitute a purchase contract; the confirmation of receipt only documents that your order has been received by us.

We currently offer online sales in the following countries:
Austria, Belgium, Czech Republic, Denmark (except Greenland, Faroes Island), Estonia, Finland, France (except overseas departments / DOM, French Guiana, Monaco), Germany (except Island of Helgoland, Büsingen am Hochrhein), Great Britain (except Channel Islands, Isle of Man, Orkney Islands, Hebrides, Shetland Islands), Greece, Hungary, Ireland, Italy, Latvia, Luxembourg, the Netherlands (except ABC Islands), Poland, Portugal (except Azores and Madeira), Slovakia, Slovenia, Spain (except Canary Islands, Ceuta and Melilla), Sweden and Switzerland.

§ 4 Order Volume

Orders may only be placed for normal household volumes.

§ 5 Specifics of Personalized Products

When offered in our Online Shop, you can personalize products to your own preference:
For jerseys you can either choose a player name, along with his jersey number, or add a name in the text field with any number up to 2 digits. Please note that some special characters may not be supported by our system.

You may not use, upload, copy, submit or publish any names or other text which
- incite violence, are threatening, defamatory, obscene, discriminatory, inflammatory, sexually explicit or otherwise offensive or unlawful;
- consist of/contain content protected by law, including the name of products, services, companies, organizations or events which belong to a third party;
- infringe third party trademarks or other intellectual property rights of third parties.

We reserve the right to reject any personalization as whole or in parts if they fall into one of the above categories or if we deem it unacceptable. We may do so directly during the personalization process or following your submittance of the order by cancelling your order.

By placing your order for your personalized Product, you represent and warrant that any names or text you submit to us does not fall into any of the above categories.
You agree to indemnify us and our affiliated companies against all costs, expenses, damages, losses and liabilities incurred or suffered by us or our affiliated companies as a result of the use of any names or text used, uploaded, copied, submitted, or otherwise published by you.
You grant us and our affiliated companies a non-exclusive, irrevocable, royalty-free, worldwide, sub-licensable right to use, reproduce, disclose and modify the names and texts submitted by you for the purposes of carrying out your order.

To personalized products the right of recovation and our voluntary right of 30 day return do not apply. You staturoy rights remain uneffected.

Please note: our custom jersey tool shows you a digital representation of your requested name/number combination.  Depending on your computer and browser, it may not look perfect on the screen.  Be assured, that the ordered jersey will be true to the original.

§ 6 Delivery and Delivery Charges

The delivery of the ordered merchandise will be made to the delivery address specified by the ordering party.

If one or more of the items you have ordered are sold out at the time of ordering, we will not be able to accept your order.

We will then inform you immediately by email if this should be the case.

Delivery is carried out by the Schweizerische Post (Swiss Post).

A shipping charge of 6,95 CHF will be applied on all order values.

§ 7 Payment

All prices specified for merchandise in the Online Shop already contain the relevant valid VAT.

You can choose from a number of different payment types:

  • Paying by invoice: The invoice is to be paid by electronic transfer within 14 days of receipt of the goods.
  • Paying by credit card (Visa, MasterCard)
  • Payment in advance
  • Paying with PayPal

With payment in advance, you will receive an order confirmation detailing our bank account information. As soon as the outstanding order amount is received, your order will be dispatched. Should payment not be received in the stipulated timeframe, we must unfortunately, cancel your order.

Our bank account:
Recipient: PUMA Europe GmbH
Bank: Commerzbank
IBAN: CH4308836301282000006
Postcheck Account: 30-622132-9

Please note that agreements you may have with your credit institute or other institutions may result in additional costs for electronic transfers, holding an account, etc.

We reserve the right to limit the use of the payment methods named above to one or more of the options listed.

We reserve the right to issue a first reminder which carries a fixed fee of 4.00 CHF, the second reminder carries a fixed fee of 6.00 CHF; You retain the right to prove that the PUMA Online Shop incurred lower or no costs for issuing the reminder. Any further claims of the PUMA Online Shop, in particular, rights to damages and claims regarding interest on arrears are not affected.

§ 8 Retention of Title

Until such time as full payment has been received, the merchandise remains our property.

§ 9 Statutory right of withdrawal and 30 days voluntary right to return

9.1 Statutory right of withdrawal

Notice of withdrawal


Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. To exercise the right of withdrawal, you must inform us

PUMA Online Shop, Customer Service, P.O. Box 21 04 44, D-50530 Cologne, Germany
Phone: +49 (0) 30 21 78 22 60, E-Mail: service@puma.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory. To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You shall send back the goods or hand them over to

PUMA Online Shop
Fiege Logistik (Schweiz) AG
Helsinkistrasse 12, 4142 Münchenstein, Switzerland

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. We will bear the cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.




Model Withdrawal Form

PUMA Online Shop, Customer Service, P.O. Box 21 04 44, D-50530 Cologne, Germany
Phone: +49 (0) 30 21 78 22 60, E-Mail: service@puma.com

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service:
- Ordered on (*) / Received on (*)
- Name of consumer(s):
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date

(*) Delete as appropriate.


9.2 Voluntary right of 30 days to return purchased goods

Independent of your statutory right of withdrawal, PUMA voluntarily offers you an additional right to return goods purchased in the PUMA online shop. Therefore, you may return goods without stating any reasons within 30 days from delivery, provided the goods are complete, unused and undamaged. To return goods free of charge, please use enclosed the postage-paid return labels. The timely dispatch of the goods is sufficient to meet the deadline.

You shall return the goods to:

PUMA Online Shop

Fiege Logistik (Schweiz) AG

Helsinkistrasse 12

4142 Münchenstein



We will carry out the reimbursement using the same means of payment as you used for the initial transaction. In any event you will not incur any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

§ 10 Returns

10.1 Returns of Standard Products

We strongly advise you to use the following method of returning (you are not legally obligated to comply with this method):

Please hand your package in at a post office.

If there is no returns label supplied or it got damaged please contact our customer service. You can reach our customer service via phone (+41) 044 - 55 68 401 or via E-Mail (service@puma.com)

If you choose another method of dispatch for your returns, you are responsible for the costs.

The address for returns is:

PUMA Online Shop
Fiege Logistik (Schweiz) AG
Helsinkistrasse 12
4142 Münchenstein

10.2 Returns related to Personalized Products

Specific stipulations apply for personalized products, because these are exclusively created for you. We, therefore, do not accept returns, except there is a product fault.
If your personalized product is faulty please contact our customer service via phone (+41) 044 - 55 68 401 or via E-Mail (service@puma.com).

§ 11 Guarantee

Your legal guarantee claim period is 2 years and starts with receipt of the merchandise. During this time, we will eliminate all faults that fall under the legal guarantee obligation. You can demand either the elimination of the fault, or the delivery of a fault-free item, although the right to choose may be limited by the existence of legal prerequisites. If it is not possible to provide a replacement, you may choose to withdraw from the sales contract or to accept a discount. By the way, the legal claim for damages only applies to the replacement of damages not compensation/replacement for any failed attempts on your part to repair item. In the event of a fault occurring within 6 months of delivery, it is probable that the goods were already faulty when purchased. If the fault shows more than 6 months after delivery, the purchaser is responsible for proving that the fault was already inherent when the purchased object was delivered.

§ 12 Privacy Policy

Any personal data will be kept strictly confidential. We will use your personal data for processing your order, delivering your goods, providing services and processing your payment in the best possible way. For this purpose we will forward your data to authorised service providers and, if applicable, to affiliated companies.

In order to process your payment, the required data will be saved both on our server and on the servers of the companies we commissioned with payment processing.

In addition, we will forward data such as name, date of birth, and address to business information services for the purpose of credit checks.

See our Privacy Policy for additional data protection information. The Privacy Policy is an integral part of these General Terms and Conditions.

§ 13 Applicable Law

German law applies subject to any mandatory provisions of the applicable law of your place of residence. The UN convention is thus excluded.

§ 14 Online Dispute Resolution

The European Commission provides an online dispute resolution platform, which can be found at http://ec.europa.eu/consumers/odr/. PUMA Europe GmbH is not obliged and willing to participate in dispute settlement proceedings before a consumer arbitration board.

§ 15 Provider Identification Details

PUMA Europe GmbH
PUMA Way 1
91074 Herzogenaurach

Registered Office: Herzogenaurach, Germany

Registered at Amtsgericht Fürth, HRB 14539

Managing Directors: Martyn Bowen, Georg Stammen



Email: service@puma.com

Hotline: (+41) 044 - 55 68 401