PUMA Cards Terms and Conditions for Malaysia
(valid as of November 15, 2018)
1. Scope
These terms and conditions ('Terms and Conditions') apply to any PUMA Card, whether in electronic or physical form that was issued and / or purchased at a participating PUMA operated store in Malaysia (or via my.puma.com, if available), on or after November 15, 2018.
By purchasing, accepting and / or using the PUMA Cards, you agree to be bound by these Terms and Conditions and are thereby entering into an agreement with:
PUMA SPORTS GOODS SDN BHD (“PUMA”)
Company Number: 200701008334(766336-V)
Address: Menara Mustapha Kamal, Block A, Level 106, PJ Trade Centre, No.8, Jalan PJU 8/8A, Bandar Damansara Perdana, Petaling Jaya, 47820 Selangor, Malaysia.2. Special terms only applicable to PUMA Cards
2.1 Purchase of PUMA Cards
Only adults (18 years of age or above) or minors with the written consent of their parent(s) are eligible to purchase PUMA Cards.
For the purchase of a PUMA Card, our General Terms and Conditions for the purchase of goods apply which are available in our participating stores for your instore purchases, and – if available – on my.puma.com for online purchases.
3. Payment with PUMA Cards, Validity and Maximum Value
PUMA Cards purchased or issued in a participating PUMA store in Malaysia or on my.puma.com (if applicable) can be used to pay for products in every participating PUMA store throughout Malaysia or online on my.puma.com (if applicable). Any remaining balance on your PUMA Card may be used on your next purchase but cannot be exchanged for cash.
You can use your PUMA Card to pay for your items until its balance is zero. If the balance of your PUMA Card does not cover the entire purchase, you may pay the balance by using other methods of payment, such as paying in cash or with credit card (as applicable).
You may check the balance on your PUMA Card directly in participating PUMA stores, or online at giftcard.puma.com by entering your PUMA Card number and the PIN.
PUMA Cards can be loaded at the outset with up to a maximum stored value of or equivalent to MYR 1,500.00.
Please note that PUMA Cards are not reloadable.
Please also take note of the validity period printed on or attached to your PUMA Card. After the date of expiration, PUMA Cards cannot be used for any purchase. Any remaining balance will not be refunded.
4. Returning goods purchased with a PUMA Card
Our return policies and 30 days voluntary return period apply to the return of goods purchased with a PUMA Card (whether using the PUMA Card as payment in full or partially together with an alternative payment method).
We handle refunds as follows:
If you return items that were paid for using only PUMA Cards, you will be issued a new PUMA Card for the returned amount.
If the returned items were paid for by a combination of a PUMA Card and other payment methods (e.g. credit card, cash, etc.), then the amount paid via the latter payment method will be refunded through the same means and as for the balance amount, a new PUMA Card will be issued.
Example: Your purchase value is 1,200.00 MYR of which 800.00 MYR were paid by credit card and 400.00 MYR by PUMA Card. You return items of that purchase with a value of 900.00 MYR. We will refund 800.00 MYR to your credit card and issue a new PUMA Card of 100.00 MYR value.
5. Delivery of electronic PUMA Cards
Electronic PUMA Cards will be sent to your indicated e-mail address. It is your sole responsibility to ensure that you provide the correct email address. If the e-mail address you provided cannot be verified, PUMA reserves the right to refrain from the delivery. Please contact our customer service if you encounter any problems with the delivery of your electronic PUMA Card. If you should misplace or otherwise lose your electronic PUMA Card or the email containing the details thereof, PUMA will not be responsible for reissuing such PUMA Card or email.
6. Limited Liability
Any liability of PUMA or the participating stores in relation to, including but not limited to, misuse, theft, loss, etc. for the credit on the PUMA Cards is explicitly excluded, and the credit on the PUMA Cards will not be refunded. This limitation of liability does not exclude claims in case of gross negligence or deliberate acts by PUMA, the participating PUMA stores and its employees.
Save as expressly provided above, the risk of loss and misuse remains entirely with the owner of the PUMA Cards. Please handle your PUMA Cards with special diligence and treat them like cash.
7. Privacy Policy
We do not collect any personal data in connection with your use of the PUMA Cards. However insofar as we collect and process your personal data in the course of your purchase or our issuance of a PUMA Card our privacy policy (available on my.puma.com) applies to our such collection and handling of your personal data.
7. Customer Service
Email: service@puma.com
8. Company information
PUMA SPORTS GOODS SDN BHD(Company Number: 766336-V)
Menara Mustapha Kamal, Block A, Level 10, PJ Trade Centre, No.8, Jalan PJU 8/8A, Bandar Damansara Perdana, Petaling Jaya,
47820 Selangor
Malaysia