PUMA CARDS FAQs

Where can I purchase PUMA Gift Cards?

You may purchase PUMA Gift Cards

• in our participating PUMA operated stores in Australia & New Zealand
• at an authorised physical or online Third-Party Retailer in Australia
• or from PUMA online in Australia only

Where can I use my PUMA Card?

PUMA Cards purchased or issued in a PUMA store in Australia or New Zealand can be redeemed in every participating PUMA store in Australia and New Zealand, the PUMA websites au.puma.com and nz.puma.com ,and the PUMA mobile app.

How do I activate my PUMA Gift Card?

The physical PUMA Gift Card is inactive until activated by a participating PUMA operated store or an authorised Third-Party Retailer.

Electronic PUMA Gift Cards will be delivered electronically via email in an activated state and will be ready to use upon receipt. Please save the email that includes your electronic PUMA Gift Card information so that you may access it.

What is the maximum amount I can upload on a PUMA Gift Card?

PUMA Gift Cards can be charged up to a maximum value of $500 AUD | $500 NZD.

Do I have to spend the exact amount on my PUMA Card?

No. If your purchase amount is lower than the value of the PUMA Card, you can use the balance for a purchase later. The remaining balance cannot be exchanged for cash. If your purchase amount is higher than the value on the PUMA Card, you can use any other acceptable payment method for the remaining amount.

Can I recharge my PUMA Card?

Sorry, we cannot add more value to an already activated PUMA Gift Card. But you are more than welcome to buy a new one.

Where can I check my balance?

You may check the balance on your PUMA Card directly in your participating PUMA store, or online at giftcard.puma.com by entering your PUMA Card number and the PIN.

What if I lose my PUMA Card?

Handle your PUMA Cards with special diligence and treat them like cash. We assume no liability for stolen, lost, damaged or misused PUMA Cards once they have been delivered/issued and activated.

Please see our Terms & Conditions | PUMA.com Customer Service  for full details.